Privacy policy
Last updated: January 20, 2026
Duality Aesthetics operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated skincare and shopping experience. Our store is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with us and as permitted by law:
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Contact information: Name, billing address, shipping address, phone number, and email address
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Payment information: Payment method details, transaction confirmations, and order history
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Account information: Username, password, preferences, and settings
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Order and transaction data: Products viewed, added to cart, purchased, returned, or exchanged
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Communications: Information you provide when contacting customer support or emailing us
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Device and usage data: IP address, browser type, device identifiers, and interaction with our website
How We Collect Your Information
We collect personal information:
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Directly from you when you place an order, create an account, or contact us
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Automatically through cookies and similar technologies when you browse our website
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From service providers, including Shopify, payment processors, and shipping partners
How We Use Your Personal Information
We use your personal information to:
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Process payments and fulfill orders
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Manage your account and preferences
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Communicate with you about orders, updates, and customer support
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Improve and personalize your shopping experience
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Send marketing or promotional communications (you may opt out at any time)
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Detect fraud and maintain website security
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Comply with legal obligations
How We Share Your Information
We may share your personal information with:
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Shopify and service providers who help operate our store, process payments, and deliver orders
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Marketing and analytics partners to improve our services and advertising
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Legal authorities if required to comply with applicable laws
We do not sell your personal information.
Shopify
Our store is hosted on Shopify. Shopify processes personal information as necessary to provide and improve the Services. To learn more about how Shopify handles personal information, visit:
https://privacy.shopify.com
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.
Data Security & Retention
We take reasonable measures to protect your personal information. However, no system is completely secure. We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and operate our business.
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request correction or deletion of your data
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Opt out of marketing communications
You may exercise these rights by contacting us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
