Refund policy

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receipt so we can review the issue and make it right.

To help us assist you quickly, please include:

  • Your order number

  • A brief description of the issue

  • Photos of the item and packaging

Non-Returnable Items

Due to the nature of medical-grade and personal care products, all skincare sales are final.

We do not accept returns or exchanges on:

  • Opened or used products

  • Skincare and personal care items

  • Sale items or promotional purchases

  • Gift cards

This policy is in place to ensure product safety and quality for all of our patients and customers.

Exchanges

We do not offer direct exchanges on skincare products. If you receive a damaged or incorrect item, please contact us and we will assist you promptly.

Refunds (If Applicable)

If a damaged or incorrect item is approved for refund or replacement, we will notify you once the issue has been reviewed. Approved refunds will be issued to the original form of payment within 7–10 business days, depending on your financial institution.

Questions or Concerns

If you have questions about a product before purchasing or need help choosing the right skincare, we strongly encourage you to reach out. We’re happy to guide you to the best option for your skin.

📧 Contact: info@dualityaesthetics.com